Reference

Terms & Conditions For Your metawd Account

metawd Terms & Conditions set the rules for opening an account, using the lobby, funding through DANA or QRIS, and requesting account changes.

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metawd Terms & Conditions For Your metawd Account
POLICY HELP ROUTE

Get Help With A Terms Question

A clear support path matters when a Terms & Conditions question affects your account or wallet status.

Account access Send the policy question through our account support route when phone verification, login details…
Wallet status For a DANA, OVO, GoPay or QRIS question, provide the payment rail, transaction reference…
Policy change request Ask us to correct an account detail or clarify a policy clause through support…
ACCOUNT SAFETY DETAILS

How We Apply These Terms

Our policy process connects the wording of the Terms & Conditions to practical account checks. We use the details you submit to manage login, phone verification, payment matching and requests for changes.

Account data

We use your submitted account details to create access, complete phone verification and connect permitted wallet activity to the correct profile. Keep your contact details current; a mismatch can pause an account request until we can confirm who is asking.

Cookies

Cookies and similar device storage can keep your session and policy acknowledgement connected while you move between login and the lobby. You can manage browser settings, but blocking required storage may interrupt account access or require another sign-in.

Login security

Your password, phone and verification details belong to your account path. Do not share them with another person. When a new phone or desktop browser is used, we may ask for an additional check before showing wallet settings or account changes.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us match a transaction to your account. Keep the receipt until the status is clear, and never send payment credentials or a one-time code to another person.

Record retention

We retain account, security and transaction records for the period needed to operate the Terms & Conditions, resolve requests and meet applicable legal duties. A retention question should include your account contact detail and the record type you want us to locate.

Change requests

To request a correction, access copy or policy clarification, contact our support route and name the exact account field or clause. We may verify your phone before acting, and we will explain if local law limits the requested change.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account questions you are most likely to have before opening access or using a wallet. We keep the wording tied to metawd account steps: phone verification, device checks, payment matching, policy changes and local eligibility. If your situation is not covered here, use support and quote the relevant clause or screen message. That gives us a precise starting point for your request without requiring you to create another account.

You can read the current Terms & Conditions on this page before opening an account or using the lobby. Check the page again after a policy notice, because updated wording may apply to later account, wallet or access steps where local law permits.

You must submit accurate account details and complete phone verification before account access is enabled. We may ask for another check when you use a new device or request a wallet change. Access depends on local law and the eligibility message shown.

Our Terms & Conditions cover DANA, OVO, GoPay and QRIS as local payment routes, plus bank transfer and virtual account steps. Use payment details connected to your own verified account, retain the receipt, and provide the reference if a status needs checking.

A new phone, browser or desktop session can trigger an additional security check under the Terms & Conditions. This protects account and wallet settings when the device path changes. Complete the requested phone confirmation rather than creating a second account.

Yes, access depends on local law. We may restrict an account, game area or payment step where local law permits or requires that action. The applicable message and the account record guide our support response for your specific Indonesian location.

Contact support with your registered phone or email detail and name the field that needs correction. We may verify ownership before changing it. Do not open another profile to solve the issue, because the Terms & Conditions require one clear account path.

Send support a request naming the data record, cookie setting or account clause you want clarified. We can explain the operational reason for a record and the available change path. Some requests may be limited by applicable legal duties or security checks.

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